Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Pixnest orders are dispatched directly from our own facility in Guangdong, China. Each parcel travels on an international line and is then handed to a US last-mile carrier — typically USPS — for final delivery. The carrier handling your parcel is named in your shipping confirmation email.
Cross-border parcels pass through customs clearance, which can occasionally add a few days. Delivery estimates are estimates, not guaranteed dates.
Shipping rates and options are shown at checkout and depend on your location and the speed you select. Promotional free-shipping offers, when active, apply automatically.
Orders shipped to the United States are sent on a delivered-duty-paid basis: any applicable import duties or taxes are covered by us, and you will not be asked to pay additional charges on delivery.
A tracking number is sent to your email as soon as your order ships. If tracking has not updated for 5 business days, contact [email protected] and we will follow up with the carrier.
If your package is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date. We will replace the shipment or issue a refund.
We currently ship to addresses within the United States only. Availability in other countries will be announced on this page.